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Refund & Returns Policy
Please review this page carefully before placing an order or using our services.
Return & Refund Policy
Effective Date: April 25, 2026
Thank you for shopping with Simpel Studio through https://glowbyjay.lk. We value customer satisfaction and aim to provide a smooth and trustworthy shopping experience.
Please read this Return & Refund Policy carefully before placing an order.
1. Return Eligibility
We accept return requests within 7 days from the date the customer receives the product.
To be eligible for a return, the product must be:
Unused, unopened, and in the same condition as received
In its original packaging
With all tags, labels, seals, accessories, and invoices included, where applicable
Not damaged, altered, washed, used, or tampered with
Products that do not meet these conditions may not be accepted for return.
2. Non-Returnable and Non-Refundable Items
For hygiene, safety, and product quality reasons, certain items may not be eligible for return or refund.
Non-returnable and non-refundable items may include:
Opened or used beauty, cosmetic, skincare, or personal care products
Products with broken seals or damaged packaging
Gift cards or vouchers
Promotional, clearance, or discounted items, unless defective
Customized, personalized, or special-order items
Items damaged due to customer misuse, negligence, or improper handling
If you are unsure whether your product is eligible for return, please contact us through /contact before sending the item back.
3. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please inform us within 24 hours of receiving the order through our Contact Us page.
To help us review your request, you may be required to provide:
Order number
Clear photos or videos of the product
Photos of the packaging
A short explanation of the issue
After reviewing the request, we may offer a replacement, exchange, store credit, or refund depending on the situation and product availability.
4. Return Process
To request a return, please contact us.
Once your request is reviewed and approved, we will provide instructions on how to return the product.
Please do not send any product back without receiving return approval from us. Unauthorized returns may not be accepted.
5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error by Simpel Studio, such as:
Wrong product delivered
Defective product delivered
Damaged product delivered
If the return is due to our error, we may arrange a replacement, refund, or suitable solution after verifying the issue.
Original delivery charges are non-refundable unless the return is due to our error.
6. Refund Approval
Once we receive and inspect the returned product, we will notify you whether the refund has been approved or rejected.
If approved, the refund will be processed using a suitable refund method. Refund processing time may depend on the payment method, bank, card issuer, or payment gateway used.
7. Online Payment Refunds
If your payment was made online through a payment gateway such as PayHere, eligible refunds may be processed through the same gateway where possible. PayHere states that card refunds can be processed through PayHere, while some non-card payment methods may require manual refund handling. PayHere also states that delayed card refunds may take 5–10 days or longer to reflect depending on the refund type and banking process.
8. Exchanges
Exchanges may be accepted within 7 days of receiving the product, subject to product eligibility and stock availability.
Exchange requests are accepted only if the product is unused, unopened, and in original condition.
If the requested replacement product is unavailable, we may offer an alternative product, store credit, or refund where applicable.
9. Order Cancellations
Customers may request to cancel an order before the order is processed or dispatched.
Once an order has been dispatched or handed over to the delivery service, cancellation may not be possible. In such cases, the customer may need to follow the return process after receiving the product.
To request cancellation, please contact us.
10. Refunds for Failed or Duplicate Payments
If a payment has been charged more than once or if a payment was completed but the order was not confirmed, please contact us through /contact with relevant payment details.
After verification, we will take necessary steps to resolve the issue through the payment gateway or by a suitable refund method.
11. Processing Time
Return, exchange, and refund requests may take time to review and process. We will make reasonable efforts to complete the process as soon as possible after receiving the required information and returned product, where applicable.
12. Contact Us
For return, refund, exchange, or cancellation requests, please contact us through our Contact Us page:
Effective Date: April 25, 2026
Thank you for shopping with Simpel Studio through https://glowbyjay.lk. We value customer satisfaction and aim to provide a smooth and trustworthy shopping experience.
Please read this Return & Refund Policy carefully before placing an order.
1. Return Eligibility
We accept return requests within 7 days from the date the customer receives the product.
To be eligible for a return, the product must be:
Unused, unopened, and in the same condition as received
In its original packaging
With all tags, labels, seals, accessories, and invoices included, where applicable
Not damaged, altered, washed, used, or tampered with
Products that do not meet these conditions may not be accepted for return.
2. Non-Returnable and Non-Refundable Items
For hygiene, safety, and product quality reasons, certain items may not be eligible for return or refund.
Non-returnable and non-refundable items may include:
Opened or used beauty, cosmetic, skincare, or personal care products
Products with broken seals or damaged packaging
Gift cards or vouchers
Promotional, clearance, or discounted items, unless defective
Customized, personalized, or special-order items
Items damaged due to customer misuse, negligence, or improper handling
If you are unsure whether your product is eligible for return, please contact us through /contact before sending the item back.
3. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please inform us within 24 hours of receiving the order through our Contact Us page.
To help us review your request, you may be required to provide:
Order number
Clear photos or videos of the product
Photos of the packaging
A short explanation of the issue
After reviewing the request, we may offer a replacement, exchange, store credit, or refund depending on the situation and product availability.
4. Return Process
To request a return, please contact us.
Once your request is reviewed and approved, we will provide instructions on how to return the product.
Please do not send any product back without receiving return approval from us. Unauthorized returns may not be accepted.
5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error by Simpel Studio, such as:
Wrong product delivered
Defective product delivered
Damaged product delivered
If the return is due to our error, we may arrange a replacement, refund, or suitable solution after verifying the issue.
Original delivery charges are non-refundable unless the return is due to our error.
6. Refund Approval
Once we receive and inspect the returned product, we will notify you whether the refund has been approved or rejected.
If approved, the refund will be processed using a suitable refund method. Refund processing time may depend on the payment method, bank, card issuer, or payment gateway used.
7. Online Payment Refunds
If your payment was made online through a payment gateway such as PayHere, eligible refunds may be processed through the same gateway where possible. PayHere states that card refunds can be processed through PayHere, while some non-card payment methods may require manual refund handling. PayHere also states that delayed card refunds may take 5–10 days or longer to reflect depending on the refund type and banking process.
8. Exchanges
Exchanges may be accepted within 7 days of receiving the product, subject to product eligibility and stock availability.
Exchange requests are accepted only if the product is unused, unopened, and in original condition.
If the requested replacement product is unavailable, we may offer an alternative product, store credit, or refund where applicable.
9. Order Cancellations
Customers may request to cancel an order before the order is processed or dispatched.
Once an order has been dispatched or handed over to the delivery service, cancellation may not be possible. In such cases, the customer may need to follow the return process after receiving the product.
To request cancellation, please contact us.
10. Refunds for Failed or Duplicate Payments
If a payment has been charged more than once or if a payment was completed but the order was not confirmed, please contact us through /contact with relevant payment details.
After verification, we will take necessary steps to resolve the issue through the payment gateway or by a suitable refund method.
11. Processing Time
Return, exchange, and refund requests may take time to review and process. We will make reasonable efforts to complete the process as soon as possible after receiving the required information and returned product, where applicable.
12. Contact Us
For return, refund, exchange, or cancellation requests, please contact us through our Contact Us page:
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